FAQ Version 2

You can check in the section [1] the update status of your Ocarina comparing it with the latest version available in the «system update» section. It is important that Ocarina always have the latest update available.

Ocarina supports all major audio formats, including MP3, WAV, M4A, OGG, AAC, WMA. In case of problems with these formats, see FAQ. 7.
Ocarina is an offline device and does not support streaming platforms

The operating systems compatible with Ocarina are the following:
– Windows® XP, Windows Vista, Windows 7, Windows 8, Windows 10
– Mac OS X 10.5 +
– Linux
To manage Ocarina, it is not necessary to install any additional driver.

Yes, but only if these are in compatible formats (see FAQ 2).

The tracks in a playlist are played in alphanumeric order. If you want to change the playback order, rename the files by adding an increasing number from 01 to 40 (according to the order you wish) at beginning of file’s name.

Connect Ocarina to your computer and verify that the playlist is named with standard characters. Also check that it is not empty: Ocarina does not display empty playlists or those containing .flac files.

When a track is playing, the title scrolls on the screen. Connect Ocarina to the computer and make sure that:
– the track is contained in a folder of 40 tracks maximum
– Ocarina does not play tracks that are not contained in a folder (40 tracks maximum)
– the track is in a compatible format
– see also FAQ 8

The formats can have several encodings, sometimes not allowed to Ocarina. For example, new purchases made on iTunes may be protected and may not work properly. It is possible to convert these files to standard quality Mp3 using an online tool like the following: online-audio-converter.com
Some precautions to avoid problems:
– rename tracks avoiding long titles or special symbols
– avoid excessively heavy tracks (more than 25 MB).
You can convert any file to standard quality mp3 and it will work correctly on your Ocarina.

To check the correct volume of Ocarina, you need to play one of the original tracks. Tracks transferred to Ocarina may have a lower volume.

NB.
– The volume of Ocarina is configured to protect children’s hearing accordingly to the Community law obligations. In this way, the volume level can be managed independently and safely by children.
– Accessing the Parental Menu, you can increase the volume of Ocarina by selecting the “”outdoor”” volume mode. This allows to increase the volume beyond 90 Db and only by an adult.
Warning! The use in volume mode “”outdoor”” must always take place under the supervision of an adult and Ocarina must never be put in direct contact with the ear to avoid any risk of permanent hearing damage.
– for an adult use, Ocarina provides a special update which makes the external volume always available without needing to be activated from the Parental menu. See the Ocarina System Update section.

Ocarina does not reproduce any sound when connected to the USB cable (this is a safety device to prevent children from using if connected). If the track title is scrolling on the screen, check that the volume is not at minimum. Press the right arrow until the volume symbol on the screen has 5 notches. Check that the downloaded files are in the supported formats: Ocarina does not reproduce files that it does not recognize (corrupted files and files containing too long titles or special characters).
It is always advisable to test the original tracks on your pc before loading these onto Ocarina.
See also FAQ 8.
Finally, try a listening test with headphones.
If the problem persists, open a «Help Ticket».

Check the battery charge level. If the battery is charged, verify that the Auto Power Off setting is Off. Also connect Ocarina to the pc and check if the setting.bin file is present; if yes, it should be deleted. Finally check if the problem occurs with a particular track (see FAQ 7).

Make sure to unlock the correct setting. In fact, the “Quick Lock” setting is enabled/disabled only by the square key, while the “Permanent Lock” is enabled/disabled only from the Parental menu. It is not possible, for example, to deactivate the “Permanent Lock” with the square key. If the problem persists, connect Ocarina to the computer and delete the setting.bin file if present.

Ocarina only saves the sleep timer settings (Zz). The other menu settings are automatically disabled when Ocarina turns OFF. When switched ON again, Ocarina keeps the playback parameters (playlist, track and standard volume) as defined when turned off.

The reading time of the fully charged battery is approximately 15 hours, the full charging time is less than 3 hours. Ocarina has a low battery consumption even when it is turned OFF. For this reason, even if it is not used, the Ocarina battery discharges in 2/3 weeks.

When Ocarina is charging, the notches scroll inside the battery symbol on the screen. After a few seconds, the screen turns OFF but the charge continues. Similarly, when the battery is completely discharged, the screen does not display the charging in progress.
It is always possible to check if the charge is in progress by pressing the Ocarina button (O).
If you are charging via a laptop, make sure it has a sufficient charge level.
To recharge Ocarina, the pc must be switched ON: if it goes into stand-by mode, the Ocarina battery may not be charged. Also make sure that the Ocarina USB socket and the USB cable are intact.

Yes, Ocarina can be charged by connecting it to a normal electrical outlet using a battery charger with micro USB and an output socket: 5V/1A or 5V/1.5AN.
Do not charge Ocarina with higher power chargers, except in exceptional cases (up to 5V / 2.4A) and do not exceed 3-4 hours of charging.

No, but the battery can be replaced by the Ocarina Service Center. You can open a Help Ticket to request the battery replacement

This is possible if the stereo has an audio or micro USB input
– if the stereo has a USB socket, connect Ocarina using the supplied micro USB cable. This way you will be able to manage the sound reproduction thanks to the stereo controls.
– If it has an audio input, connect Ocarina via an audio cable with a 3.5 mm socket (not supplied). The sound reproduction will be managed by Ocarina.

Connect Ocarina to the computer using the supplied micro USB cable. Ocarina appears on your computer as an external device. You can manage (copy, rename, delete, etc.) the content directly from your computer as on any external memory (for example, USB pen or hard drive).
(see also Ocarina Formatting).

Connect Ocarina to the computer using the supplied micro USB cable. Ocarina appears on your computer as an external device. This means that you can transfer content from your computer to Ocarina and vice versa as to any external memory (for example a USB pen or a hard disk) using copy/paste or drag/drop.

This message indicates that Ocarina’s internal memory is empty or that its content is not accessible.
First check with the computer if the memory is really empty (see also FAQ 6-8).
If the memory is not accessible, repeat the test with another compatible cable.
If the problem persists, see FAQ 24

It may be a crash in Ocarina’s internal memory.
– If Ocarina allows it, reset it (see FAQ 9)
– If the computer recognizes Ocarina, you can format (initialization) the Ocarina’s memory (*)
– Wait until Ocarina turns off and after 2-3 days fully charge the battery. (*)

(*) NB. Ocarina’s memory must be formatted (initialized) in MS-DOS FAT or FAT32 mode according to the procedure supplied by your computer. If the problem persists, please open a Help Ticket.

This message means that there is a memory reading error. If this occurs after a shake or a fall, the internal memory may be damaged. In this case, consult FAQ 24; if the problem is not solved with these indications, it is necessary to open a Help Ticket to request a return to Assistance. If the alert occurs after adding or modifying tracks or playlists in Ocarina’s memory, you need to understand whether the problem occurs with a particular track or playlist. In this case, consult FAQ 8.
If the problem persists, also follow the instructions in FAQ 24.

Access the Parental menu, select [i] and, in the Ocarina information screen, press the square key for 5 seconds. Ocarina resets, turns OFF and ON again.

Visit the section dedicated to the original configuration of your Ocarina.
For all new tracks added we recommend to make backups periodically.

You can buy a new cable from the store on our web site www.ocarinaplayer.com or a micro USB cable (28-38 AWG) from any electronics store. In the latter case, you must verify that the cable purchased has a micro-usb connector long enough for Ocarina.

– Check that the USB cable is working and that the USB socket is clean. If in doubt, recharge with another cable if available (check that the cable used has a long micro USB connector like the original to successfully establish the contact).
– Connect Ocarina to a laptop or a charger compatible with Ocarina (see User guide or Quick guide). Make sure they are perfectly connected and that the Ocarina USB plug does not move
– If Ocarina has been discharged for several days, it is recommended to recharge it with a more powerful charger: 5V/2.4A
– After 30 minutes, press the Ocarina button (O) to check if the battery is charging (the battery symbol will flash on the screen). If it does not light up, check the previous points again
– Keep Ocarina under control for a few hours.

Warnings:
– Some computers must be switched ON before being connected to Ocarina or they will not activate recharging, and if they go into stand-by mode they could interrupt it.
– Sometimes, even if the Ocarina battery is almost completely discharged, the screen may indicate that the battery is charged. Ignore this indication and keep Ocarina in charge.
If the problem persists, please open a Help Ticket.

Ocarina has entered reprogramming mode. It is possible to resolve the problem remotely with an update. You can reprogram Ocarina according to the instructions in the System Updates section or writing to [email protected] indicating the type of computer you have (Windows or Mac) and the operating system

The Ocarina warranty does not cover the USB cable, however, if the cable does not work at the time of the purchase, it will be replaced free of charge if notified via Help Ticket.
It is also possible to buy a new cable in the store www .ocarinaplayer.com or a micro USB cable (28-38 AWG) in any electronics store. In the latter case, you should check that the cable has a micro-usb connector long enough for Ocarina.

NB. Ocarina should not be touched by children when connected to the cable. For this reason, Ocarina does not play tracks when connected to a USB socket. The Ocarina cable and the USB plug have delicate contacts, so be careful when connecting and charging.

Do not try to turn it ON or to recharge it. Ocarina must be stored in a dry and well-ventilated place, vertically with the speaker at the bottom. Also check that the USB socket is clean and there is nothing inside. After 2-3 days, try to fully charge and turn ON the player. If this does not work, your Ocarina may still be repaired, so please open a Help Ticket to request return to Assistance.

If you have returned your Ocarina to Assistance opening a Help Ticket, you will be informed as soon as the technician has done his report.
If you do not receive news within 15 days, you can request an update by writing to [email protected], indicating the Ticket number.

Ocarina has 2 years warranty on manufacturing defects, 1 year on the battery and no warranty applied to the cable.
The procedure to activate warranty is:
– the customer returns his Ocarina to the Assistance, in the way he likes most (shipping with a tracking number is always recommended)
– we check the malfunction and the applicability of the warranty
– if the intervention is not covered by the warranty, we will send you a cost estimate for repairing
– if the intervention is covered by the warranty, we complete it and then return your Ocarina. In this case, if the problem occurred within 6 months from the purchase, you can request the shipping costs refund (max € 10.00 from the continental EU) on the same payment channel used for the purchase or by bank transfer
– in all cases, before concluding the procedure, we wait that your Ocarina is back to you and then the Ticket can be closed.

NB. This procedure is not applyed outside the EU. For problems outside the EU, please contact your reseller or write to [email protected]

Yes, a proof of purchase with a certain date is sufficient to enforce the guarantee. For online orders, this corresponds to the payment receipt with the order number.

In case of breakdowns or unresolved problems, it is advisable to open a Help Ticket here: https://www.ocarinaplayer.com/en/mia-ocarina/

If it is necessary to send Ocarina to Assistance, you need to open a Help Ticket. After opening a Ticket, you will receive all the information to complete the shipment correctly.

To pay for a repair, you can:
– paypal.me/ocarinaplayer followed by the amount to be paid. For example: paypal.me/ocarinaplayer/15 to pay 15.00 euros.

or make a bank transfer to Sindbad srl
IBAN: IT58 H030 3202 8010 1000 0008 121
BIC: BACRIT21324
Reason for payment: Ticket n° ______

If you have not received the “”order completed”” confirmation yet, you can send us an email with the correct address to [email protected].
On the other hand, if you had already received the confirmation of “”order completed”” you can contact the courier company by providing the tracking number.

Our orders are sent with tracked shipments via express courier. Upon shipment you will receive an automatic email from Packlink (E-Bay Italy), DHL or BRT-DPD with the tracking number and delivery details.
If you did not receive it, please make sure you entered your email correctly in the order form and check your SPAM folder.

Issuance of tax invoice for online orders is mandatory only if requested at the time of order placement. For any requests after the placement of the order write us at [email protected] and, if possible, we will try to fulfill your request. NB – invoices cannot be issued for purchases made in fiscal years prior to the current one.

For warranty purposes you need just provide a copy of the order confirmation.
If you would like to have a receipt of purchase (not for tax purposes) you can write to [email protected]